Refund and Returns Policy

At Proviedinfo.com, we are committed to delivering high-quality digital marketing and website solutions that help your business grow. We take pride in our expertise and work diligently to ensure customer satisfaction with every project we undertake.

This Refund & Returns Policy outlines the terms under which refunds may be issued for services purchased from Proviedinfo.com. Because we provide intangible digital services (such as SEO, paid marketing, website design, and AI chatbot development), our policy differs from that of physical product sellers.

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1. Service-Based Refund Policy

Because our offerings are primarily digital services and custom projects, all fees paid are generally non-refundable once work has begun. This is because time, expertise, and resources are invested immediately upon project initiation.

However, we may consider refunds in the following exceptional circumstances:

• The purchased service has not been initiated, and no work has been performed.
• A duplicate payment has been made in error.
• The service delivered does not match the scope agreed upon in the contract/proposal (subject to review and approval).

To request a refund under the above conditions, you must contact us within 7 business days of purchase or project initiation.

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2. Cancellations Before Project Start

If you wish to cancel a service before our team begins work, please notify us in writing at info@proviedinfo.com.

• A full refund may be granted if no work has been performed.
• Once a project has started, only partial refunds (if any) may be granted based on work completed at the time of cancellation.

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3. No Refunds for Completed Services

Once a project is completed and delivered, or an ongoing service (like SEO or paid ads) has been provided for a billing cycle, no refunds will be issued. However, we will work closely with you to address any concerns or adjustments required to meet agreed-upon goals.

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4. Returns Policy (Digital Services)

Since we do not sell physical goods, returns do not apply to our services. Instead, we focus on revisions and adjustments to ensure client satisfaction. If you are not satisfied with any part of our service delivery, please reach out to us, and we will make reasonable efforts to address your concerns promptly.

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5. Dispute Resolution

If a dispute arises regarding a refund or service delivery, we encourage you to contact us directly. We are committed to resolving matters amicably and professionally.

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6. How to Request a Refund

To request a refund, please email info@proviedinfo.com with the following details:

• Your name and company name
• Date of purchase or project start
• Service purchased
• Reason for refund request

Our team will review your request within 5–7 business days and inform you of the outcome. Approved refunds will be processed to your original payment method within 10–15 business days.

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7. Contact Information

If you have any questions about our Refund & Returns Policy, feel free to contact us:

Proviedinfo
📍 8695 AERO DR STE 115 Ste 115 #1070 SAN DIEGO, CA 92123
📧 info@proviedinfo.com
📞 +91 6371330884

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Note: By purchasing our services, you agree to this Refund & Returns Policy.